Troubleshooting

No coffee comes out. Warning light blinks RED.

Possible Cause :

The water tank is empty.

Solution :

Fill the tank with fresh water. Press a button to refill the circuit. When the buttons remain steadily lit, the appliance is ready for use.

The coffee is not hot enough.

Possible Cause :

Cold cups/espresso cups. Scale build-up in machine.

Solution :

Preheat the cup. Descale the machine.

The lever cannot be lowered.

Possible Cause :

The used capsule drawer is full. Capsule stuck inside the machine.

Solution :

Empty out the used capsule drawer. Remove the used capsule.

Warning light is lit steadily in RED.

Possible Cause :

Heating problems.

Solution :

Turn off the machine, then turn it back on. If the problem persists, contact our Customer Service Centre on 0800 100 2653

When a button is pressed to dispense coffee, the machine seems to work but then stops without dispensing any coffee, or only dispenses a tiny amount.

Possible Cause :

Incorrect quantity programming.

Solution :

Reprogram the quantity associated with that button. See the section in your Instruction Manual on Customising your quantity of coffee